Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in the original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at puravitis@gmail.com . Please note that returns should be sent to the following address: Via Domenico Jachino, 97, 00144 Rome
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any questions about returns at puravitis@gmail.com .
Damages and Problems Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the problem and resolve it.
Exceptions / Non-returnable Items Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), personalized products (e.g. special orders or personalized items), and personal care products (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14 day withdrawal period for the European Union Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition in which you received it, unworn or unused, with tags attached and in the original packaging. You will also need your receipt or proof of purchase.
Refunds We will notify you once we have received and inspected your return, and let you know whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since your return was approved, please contact us at puravitis@gmail.com .